Processing your order takes 1–3 business days. Orders placed during the week are usually processed within one business day. However, if you place your order on Friday afternoon or during the weekend, processing may take a little longer. Once processed, delivery usually takes another 8–12 business days.

The right of withdrawal can be exercised within 30 days from the date of product receipt.

If you wish to cancel your order, please contact our customer service, and our team will be happy to assist you.

After placing an order in our online store, you will receive an order confirmation email.

If you do not receive the confirmation within one hour of placing the order, this may be due to the following reasons:

• The email might have landed in your spam/junk folder.
• The email address provided might be incorrect.

If none of the above options apply, please contact our customer support at the following address:

📧info@verobucharest.com

The order might not have been registered correctly.

If you contact us within 24 hours of placing your order, we will do our best to adapt it to your needs.

However, please note that orders are processed as quickly as possible, so we recommend you contact us without delay.

As soon as your order is packed and ready for shipment, we will send you a shipping confirmation email.

If your parcel does not arrive within 15 working days of dispatch (after receiving the confirmation email), please contact our customer service department at the following address:

📧info@verobucharest.com

We are at your disposal and will be happy to assist you.

You can check the status of your order by accessing the "TRACK ORDER" section in the menu. Enter your tracking number to receive real-time information about your delivery.

Every product page includes a size guide with detailed information to help you choose the right size. You'll find it next to the size selector.