Return and Refund Policy
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REFUND POLICY Vero Bucharest
Returns are accepted within 30 days of receipt. Return shipping costs are borne by the customer. Returns are sent to the central warehouse in Asia.
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RETURNS ARE NOT FREE — SHIPPING COSTS APPLY |
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RETURN POLICY |
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Can I return my order? |
Yes, it is possible. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. For the return to be accepted, the order must meet all the following conditions:
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1 |
The order still contains all necessary parts and components, and the packaging arrived exactly as the product was. |
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2 |
Normal use of the product is assumed. Damage resulting from negligent use is not covered. |
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Products for which hygiene is important have been properly cleaned before the return process began. |
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4 |
The product defect was identified immediately upon receipt. |
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We reserve the right to charge the customer for return shipping costs. |
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6 |
The return will be processed within 7 business days. If the conditions are met, it will be officially accepted within this period. |
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We reserve the right to refuse returned items if we suspect they have been used or damaged through our fault. |
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HOW TO RETURN THE ORDER |
If your order meets the above conditions, follow the steps below to initiate the return process:
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1 |
Send an email to: info@shopname.nl with the subject "Return Request". |
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2 Information |
Ensure the email contains: order number, reason for return request, a photo of the product if damaged, customer's full name, and customer's address. |
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3 Wait |
We will contact you and provide the correct return address. Do not send the product back to the sender — wait for the return address we will send you. |
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4 Shipping |
The customer is responsible for the shipping costs associated with returning the product to our central warehouse in Asia. |
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NEVER send the return to the sender — always wait for the return address we will provide. |
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A. CANCELLATION CONDITIONS — RIGHT OF WITHDRAWAL |
The consumer has the right of withdrawal in accordance with the following provisions, if they are an individual who enters into a legal transaction for purposes not predominantly related to their commercial or professional activity.
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Cancellation period |
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Cancellation period 14 DAYS starting from the day the customer or a third party designated by them received the last products
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Since we operate a fully automated system, orders are processed immediately after being placed. Therefore, it is not possible to interrupt the shipping process until delivery. A refund cannot be issued after receipt of the products without them being returned.
To exercise your right of withdrawal, you must inform Vero Bucharest by a clear statement (e.g., by email) of your decision to withdraw from this contract. Withdrawal is complete when we receive the products. The costs of returning the products are borne by the buyer.
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Orders in transit |
Since our products are shipped from Asia, longer delivery times may occur, over which we have no control. If the products are already in transit, cancellation of the order is not possible. Please wait until you receive the products and then return them. You can inform us in advance about the cancellation of your order.
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To ensure the quickest possible return, please send us a shipping confirmation as soon as the product has been returned. |
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Consequences of withdrawal |
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What we refund
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What we DO NOT refund
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ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA, AT THE CUSTOMER'S EXPENSE. |
CONTACTEAZĂ-NE
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Politica de returnare în termen de 30 de zile
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